Leaving your room:
On the day of arrival, your room or suite will be ready for you from 2 p.m.
On the day of departure, you must leave your accommodation at 10 a.m.
Late check-out: until 3 p.m., against a supplement of € 30 per person (depending on request and availability)

Payment:
You can pay your bill by cash, cheque or credit card (Visa, EC-card, MasterCard).
If you pay with cash, you will receive a price reduction of 2% on your accommodation charges. (Please note that this discount does not apply to Last Minute rates, other price reductions already offered, as well as price reductions accumulated through Familotel Happy Card).
In the case of exchange rate variations or heavy increase of costs for various reasons, we reserve the right to change our prices.

Travel cancellation policy:
You can take advantage of our cancellation policy for only € 3 per adult/day and € 2 per child/day. Further information and details are available on request.


Conditions for cancellation:
30 days before start of your holidays: free of charge
29 – 7 days before start of your holidays: 3 day rate
7 days or less before the start of your holidays: full price
If you depart prior to the agreed time or arrive late, you will be charged the full amount of your booked holiday.


Pets:
If there is a prior arrangement, dogs can be accepted at the hotel most of the time.
Please note that pets are not allowed into our dining room, Wellness area, as well as swimming pool and lawn areas.
Daily rate: € 12 (without food)
Special rate for cleaning after your departure is included in this price.


Reservation:
In order to have a valid booking, your reservation must be submitted in writing, which will then be confirmed by us in writing. Reservations will only be accepted as valid if there is a confirmation from both sides. It will not be possible to book a certain room number and storey.

Our bank details:
Bank name: Volksbank A.G. Südtirol - Filiale Schenna
Name of account Hotel Fink E & W KG, Verdinserstrasse 9-B, 39017 Schenna / Italy.
IBAN: IT 91 B 05856 58880 04957 1237 507
BIC: BPAAIT2B049

Closing Period:
14/11 - 05/12/2017
10/12 - 23/12/2017
09/01 - 24/03/2018